Refund policy

We want you to love what you bring into your home. Because every Terrave Home piece is printed and sewn to order, we ask that you read this policy carefully before purchasing.

Return window

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, unwashed and in its original condition and packaging.

How to start a return

Email us at contact@terravehome.com with your order number and the reason for the return. Once your request is approved we will send you return instructions and the return address. Items sent back without prior approval cannot be accepted.

Return shipping costs

Because our items are made to order, return shipping is the responsibility of the customer, except where the item arrived damaged, defective, or was not the item you ordered. In those cases we cover the cost in full.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 30 days of delivery with photographs of the item and its packaging. We will arrange a replacement or a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear on your statement.

Non-returnable items

Gift cards and items marked as final sale cannot be returned.

Cancellations

Orders can be cancelled free of charge before production begins. Once your item has entered production it can no longer be cancelled, as it is made specifically for you.

Contact

Questions about this policy? Write to contact@terravehome.com.