Shipping, Simplified
We're thrilled you've chosen Terravé Home to bring warmth and intention to your space. We ship our made-to-order pieces worldwide, striving to get your new favorites to you as quickly and thoughtfully as possible. Each cushion, throw, and rug is crafted with care, just for you, and we’re committed to keeping you informed every step of the way. From the moment your order is placed to the day it arrives at your doorstep, we'll ensure a seamless and transparent shipping experience. Below, you'll find all the details about our shipping process, including processing times, delivery estimates, and tracking information. If you have any questions at all, please don't hesitate to reach out to us at terrave.home@gmail.com .
Your Order's Journey
Here's a breakdown of our shipping timelines, so you know what to expect after placing your order: Processing Time: We require 3-7 business days to carefully create and prepare your made-to-order items. Domestic Delivery (US): Once your order ships, please allow 7-14 business days for delivery within the United States. International Delivery (UK & other countries): International orders typically arrive within 14-21 business days after shipment. Tracking Your Order: As soon as your order ships, you'll receive an email with a tracking number so you can follow its journey to you. You can also track your order through your Terravé Home account.
Shipping FAQs
What happens if my package is lost in transit?
While rare, packages can sometimes go missing. If your tracking information hasn't updated for an extended period and you suspect your package may be lost, please contact us at contact@terravehome.com. We'll investigate the issue with the carrier and work to find a solution, which may include sending a replacement.
Why hasn't my tracking information updated?
Tracking information can sometimes take up to 48 hours to update after a package has been shipped. If you haven't seen any updates after this time, please allow a few more days. If the tracking still hasn't updated, reach out to us at contact@terravehome.com, and we'll be happy to assist you.
Will I have to pay customs duties or import taxes?
For international orders, customs duties and import taxes may be applied by your country's customs agency. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information.
How do I return an item?
We want you to love your Terravé Home pieces. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order. Please note that return shipping costs are the responsibility of the customer. To initiate a return, please contact us at contact@terravehome.com for instructions.
What if my item arrives damaged?
We take extra care in packaging your order to ensure it arrives in perfect condition. However, if your item arrives damaged, please contact us immediately at contact@terravehome.com with photos of the damage. We'll happily arrange for a replacement to be sent to you as quickly as possible.