Find answers to common questions
We understand you might have a few questions before making your space a little more Terravé Home . We've gathered some of the most frequently asked questions here to help you on your journey to a warmer, quieter, and more intentionally beautiful home. If you can't find what you're looking for, please don't hesitate to reach out to us directly at terrave.home@gmail.com . We're always happy to help!
Frequently Asked Questions
How do I place an order?
Simply browse our collection and add your desired items to your cart. Once you're ready, proceed to checkout where you'll be prompted to enter your shipping and payment information. After reviewing your order, confirm to finalize your purchase. You'll receive an email confirmation shortly after!
How long will it take to receive my order?
Since each piece is made on demand just for you, please allow 3-7 business days for processing. Domestic delivery typically takes 7-14 business days after processing. International deliveries may take 14-21 business days. We appreciate your patience as we create something special for your home.
Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment and get an estimated delivery date.
What is your return policy?
We want you to love your Terravé Home pieces. If you're not completely satisfied, you can return your item within 30 days of receiving it. Please note that return shipping costs are the responsibility of the customer.
How do I initiate a return?
To initiate a return, please contact us at contact@terravehome.com with your order number and reason for return. We'll provide you with instructions on how to return your item.
What if my item arrives damaged?
We take great care in packaging your order to ensure it arrives safely. However, in the unfortunate event that your item is damaged during transit, please contact us immediately at contact@terravehome.com with photos of the damage. We will gladly arrange for a replacement.
How should I care for my Terravé Home cushions and throws?
Care instructions vary depending on the specific material. Please refer to the care label on your item for detailed instructions. Generally, we recommend gentle spot cleaning or dry cleaning to preserve the beauty and longevity of your pieces.
Do you offer custom orders?
At this time, we do not offer fully custom orders. However, we are always exploring new ideas! Please feel free to share your suggestions with us at terrave.home@gmail.com. We appreciate your input.
Do you ship internationally?
Yes, we do! We ship our Terravé Home pieces to customers around the world. Please be aware that international delivery times may be longer (14-21 business days after processing) and customs duties or taxes may apply, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as other popular payment methods available at checkout.